Request account deletion
MobileCash — submit a verified deletion request for your customer app login. This does not instantly delete orders or payment records.
MobileCash accounts are created with your Indian mobile number and OTP. Use this page to request deletion of your customer login profile. Submitting a request does not delete data immediately and does not cancel active pickups, payments, or your ability to sign in until we complete verification and processing.
How it works
- Submit the form below (or email us using the verified address on this page).
- We verify you own the account, usually by calling or messaging your registered mobile number. We will never ask for your password or OTP by email.
- If you have an open sell request, we finish or cancel it according to our terms before removing app login access.
- After approval, we delete your customer login profile (saved name, email, and address in the app). You are signed out when that step completes.
What we delete vs retain
- Removed after a completed request: your MobileCash customer account row, saved profile fields used for checkout, and active login sessions.
- Retained (not erased by this request alone): sell orders you placed, payment and payout records, KYC/identity copies from pickup, IMEI logs, device inspection data, chat on those orders, and audit logs where Indian law or dispute handling requires them.
- Retention periods: our Privacy Policy states transaction and KYC records are kept for eight years for Indian tax and record-keeping rules; marketing contact details until you unsubscribe; non-converted quotes deleted within twelve months. We do not invent shorter periods for legal holds or law-enforcement requests — those are assessed case by case.
Fulfillment note: requests are logged for our operations team. Full anonymisation of historical order rows is not automated in the app today; legal retention copies may still contain your name, phone, or address from the transaction.
Email alternative
You can email adiltelecom76@gmail.com from the address you used with MobileCash (if any) with subject "Account deletion request" and your registered 10-digit mobile. Open a draft.