Privacy Policy

Last updated: 11 October 2026

1. What we collect

To generate a quote, complete a pickup and pay you, we collect:

• Your name, mobile number and email address.
• The pickup address and pincode within Delhi NCR.
• Device details including brand, model, storage variant, declared condition and IMEI.
• Identity details from the government photo ID shown at pickup, as required for KYC.
• Payment details, meaning your UPI ID or bank account number and IFSC.
• Basic technical data such as device type and pages visited, used to keep the site working.

2. Why we use it

We use this information to price your device, schedule and complete the pickup, verify that the device is lawfully yours, release your payment, meet our legal and tax obligations, and respond to support requests. We also use aggregated, non-identifying data to improve pricing accuracy and the website itself.

3. The data on your phone

The personal content on a device you sell, meaning photographs, messages, contacts, documents, app data and saved credentials, is never accessed, copied, browsed or retained by us. A factory reset is performed in front of you at pickup. At our facility the device undergoes a certified multi-pass erasure that overwrites the storage so previous content cannot be recovered, and an erasure record is logged against your order ID.

You remain responsible for backing up your own data, signing out of your Google or Apple account, disabling Find My Device or Find My iPhone, and removing your SIM and memory card before handover.

4. Who we share it with

We share the minimum necessary data with:

• Our pickup executives, who see only your name, address, contact number and order details.
• Payment processors and banks, to transfer the money to you.
• Authorised refurbishment and e-waste recycling partners, who receive the device but not your identity.
• Law enforcement or regulators, where we are legally required to respond, including IMEI-related queries.

We do not sell, rent or trade your personal information to advertisers or data brokers.

5. How long we keep it

Transaction records, including KYC details and the IMEI of devices purchased, are retained for eight years to meet Indian tax and record-keeping requirements. Marketing contact details are kept until you unsubscribe. Quotes that never convert into an order are deleted within twelve months.

6. Security

Data is transmitted over encrypted connections and stored on access-controlled systems. Access to identity and payment data is restricted to staff who need it to complete your transaction, and that access is logged.

7. Cookies

We use cookies and local storage for essential functions, including your colour theme and signed-in session where applicable. We also set a first-party analytics cookie to count page visits and improve the site; this is operated by us and is not used for advertising. We do not use third-party advertising trackers.

8. Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it where we are not legally required to retain it, or withdraw consent to marketing messages. To request removal of your MobileCash customer login profile, use mobilecash.in/delete-account or Profile → Request account deletion in the Android app. Write to adiltelecom76@gmail.com and we will respond within 30 days.

9. Children

Our service is not intended for anyone under 18, and we do not knowingly collect data from children. A seller under 18 must be represented by a parent or guardian.

10. Changes

If this policy changes materially we will update this page and revise the date above. Continuing to use the service after a change means you accept the updated policy.

11. Contact

For any privacy question or request, contact adiltelecom76@gmail.com or +91 9807385676.

12. Website and app developer

Website and app developed by Navjewansh Private Limited.